Our sole purpose and mission has always been:
“To arrange Financial Services products for our customers and provide exceptional customer service”.
Initially specialising in Mortgages, as the market began to take a turn for the worst in early 2009, our customers interest in protecting their families, mortgages, homes and businesses began to grow. Active Brokers saw the gap that still exists in the UKs protection market and understand the reasons why customers can be wary of insurance. Let’s be honest it can be quite daunting or difficult to understand and making sure you choose the right product for your circumstances can be a bit of minefield.
With the internet it has brought in a selection of DIY Price Comparison websites, these sites do not appeal to everyone and we understand that. Active Brokers believe in speaking to people directly not the DIY service route, which means you take on the sole responsibility for some of the most important products you will ever arrange.
The team at Active Brokers are all real people, living real life situations just like you and I. The Active team spend almost every day speaking to customers, insurers, each other, affiliates etc from all over the UK and from numerous backgrounds.
Every staff member in Active Brokers is… highly knowledgeable on all the products and processes available! All staff undergo a training program, so they have the knowledge and skills to help you throughout every step of the way.
When it comes to arranging insurance, with our Insurer product knowledge we will answer any questions you have so you can choose the best cover for you, not just the cheapest, for example:
If you have medical condition which could affect your monthly premium it’s not a problem 9 times out of 10 we will find you an insurer. Prior to making an application we will approach a range of leading insurers to find out how they view the condition i.e. will they increase your monthly cost, postpone the application or outright decline. We can then discuss these insurers with you and the options available as well as any potential price increases, if you're happy we will submit an application to the one who will offer the lowest price & best cover after the application taking into account your medical condition.
Our motto no matter who we are speaking to whether it’s a customers, an insurer or a business is “DON’T OVER PROMISE & UNDER DELIVER.”
Simply put: If we make a promise, whether it is sending a quotation via email to a customer, agreeing to update a customer on a policy, arranging an appointment with a business: we stick to it! What Our Customers Say About Us
Active Brokers has been built on trust and integrity, mainly through telephone relationships and our customers have told us the reason they chose Active Brokers is because:
To provide a clear, fair and not misleading service to you.
To ensure you fully understand the products you are purchasing.
To make sure you are kept up to date throughout the buying process.
To ensure after the product is arranged you are kept informed with relevant information and updates.
To exceed our customers’ expectations.
Active Brokers Limited is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register
(http://www.fsa.gov.uk/register/home.do) under reference 488342.
Company Address: 1 Buckingham Court, Dairy Road, Chelmsford, Essex CM2 6XW.
Registered Address: 4 Capricorn Centre, Cranes Farm Road, Basildon, SS14 3JJ. Registered in England & Wales under company no: 06539910.